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Terms & Conditions

TERMS OF USE - Caviar Cream


The website http://www.caviar-cream.com/ is the online store, which is the online presence of the sole proprietorship under the name "Tzekos Nikolaos S." (Tax Identification Number 143399763, Tax Office A 'ATHENS, GEMI No. 143322603000). The headquarters of the company, which will henceforth be called "the company", is located in Athens (39 Gortynias Agios Dimitrios, Tk: 17341), tel.210-9815703 e-mail [email protected]
The online store (e-shop) http://www.caviar-cream.com/ enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
The use of the web pages and services of http://www.caviar-cream.com/ by the visitor/user presupposes his unconditional agreement with the following terms of use, which apply to all the content included in its website. The visitor/user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The visitor/user is kindly requested to check the content of the terms of use for possible changes. The continued use of http://www.caviar-cream.com/ even after any changes means the unconditional acceptance of these terms by the visitor/user. Access to, browsing, using, or registering on the website, is proof that the visitor/user has read, understands, and agrees to these terms and conditions, and you are bound by them. If you do not agree to be bound by these terms and conditions and be bound by them, you must not use this website.


2. USER RESPONSIBILITY
The users of the website http://www.caviar-cream.com/ agree that they will not use the website of http://www.caviar-cream.com/ for sending, publishing, sending by e-mail or sharing with others ways of any content that is illegal, harmful, threatening, offensive, defamatory, or violates someone else's privacy. In addition, individuals accept that the products they order through the online store http://www.caviar-cream.com/ are for personal use.


3. INTELLECTUAL PROPERTY RIGHTS

Except for the expressly stated exceptions (copyrights of third parties, affiliates, and suppliers), all content of the website, including images, texts and audiovisual material, graphics, photographs, drawings, texts, services, and products, are the intellectual property of http: // www.caviar-cream.com/ and are protected under the relevant provisions of Greek law, European law and international conventions. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the public. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial purposes or other purposes is allowed only with the prior written permission of "Tzekos Nikolaos S." The names, images, logos, insignia, texts and audiovisual material representing "Tzekos Nikolaos S." and/or its online store http: //www.caviar-cream.com/and/or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of "Tzekos Nikolaos S." and/or http: / /www.caviar-cream.com/and/or the above third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws. In any case, their appearance and display on the website http://www.caviar-cream.com/ and in its online store should in no way be construed as a transfer or assignment of their license or right of use.


4. PERSONAL DATA

In order to carry out any transaction through the online store http://www.caviar-cream.com/ and to place orders for the company products, the customer will be required to disclose some personal information. When placing the order, you will be asked for the full name, the shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case payment by invoice has been selected ), the number of a contact telephone number, your e-mail address (e-mail) and in cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
Credit card details are not stored in the company storage media during the transaction but are registered directly in a secure environment of the partner company that has undertaken the routing of the cards.
Any personal data you post anywhere on the pages and services of the website http://www.caviar-cream.com/ is intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection from processing of personal data, as it applies each time. The online store http://www.caviar-cream.com/ operates in accordance with applicable Greek and Community legislation and keeps your personal data secure for as long as you are registered in service of http: //www.caviar- cream .com / which are deleted after the termination of the transaction in any way. The personal data you declare in the online store http://www.caviar-cream.com/ are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction. Http: //www.caviar -cream.com/ makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in each if necessary, (iii) for new or alternative products offered by http://www.caviar-cream.com/ (iv) its special offers, (v) offers and news of the company ( vi) receiving gifts after a draw competition. You can choose whether or not you want to You receive such communications from http://www.caviar-cream.com/ by subscribing to the newsletter.
The registration of your personal data by you means that you consent to this data being used by the employees of our company for the reasons mentioned above.
The data kept in the file may be disclosed to the competent judicial, police, and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of Law 2472/1997. you need to study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you give your consent to these terms and conditions.


5. USE OF COOKIES

Http://www.caviar-cream.com/ uses "cookie" technology to improve and facilitate your visit to its website. The "cookies" are sent to your computer and identify you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (ie cookies remain on your computer until you delete them) b) Temporary cookies (ie cookies remain until you close your browser). The cookies themselves do not contain or disclose personal information. If you submit personal information through the website http://www.caviar-cream.com/, the information may be linked to the data stored in cookies. If you do not accept the use of cookies by http://www.caviar-cream.com/ you can change the settings of your browser so that it does not accept cookies (instructions on how to change the settings of cookies in your browser you can find in the browser help section). For your convenience, the following websites are listed, which you can visit, in case you wish to enable or disable the use of cookies from your browser settings, to learn about the necessary relevant actions Internet Explorer https: / /support.microsoft.com/kb/278835Firefox https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-storedChrome https://support.google.com/accounts/answer / 61416? Hl = enOpera https://www.opera.com/browser/tutorials/security/privacy/Safari https://support.apple.com/kb/PH5042Safari for iPad and iPhone https://support.apple. com / kb / HT1677


6. SECURITY

SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (websites) to network users and for encrypting data between network users and network users. servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In addition, personal security is the password you give when you become a member of http://www.caviar-cream.com/ In order to present any of your personal information, you must first give your username and password. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company's storage media during the transaction but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards.
All transactions you make through http://www.caviar-cream.com/ are governed by Greek, International, and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (N. 2251/1994), which regulates issues related to distance selling.


7. THE PRODUCTS SOLD

The features and other details of the products available through our online store are available and you can be informed by following the search instructions listed on our websites, by "clicking" on the name or photo of the respective product. Minor color differences and other variations on Products are possible due to different ways of capturing images, presentation technologies, or other technical reasons. Our company is not responsible for these differences and discrepancies. Our company draws your attention to the washing and maintenance instructions that are printed on the labels of the Products. Our company is not responsible for any damage resulting from improper use of the Products, including use in violation of the instructions for use.
The presentation at http://www.caviar-cream.com/ of the products for sale has the character of an invitation to express interest in submitting an order proposal. For this reason, the above presentation does not imply any commitment of our company for the availability and/or adequacy of the displayed products.
The prices listed at http://www.caviar-cream.com/ include VAT 24%. They do not include transportation costs. Http://www.caviar-cream.com/ reserves the right to adjust prices without having to inform the consumer in advance. Any booking of a product from the online store http://www.caviar-cream.com/ and then, buying it from a physical store does not purchase from the online store of our company, but from the physical store.


8. ORDERS

Ordering at http://www.caviar-cream.com/ can only be done by final consumers, who, according to Greek law, have full legal capacity, ie if they have reached the eighteenth (18th) year of age and there is no case of limitation of this capacity, in terms of drawing up sales contracts. Orders on behalf of legally incompetent persons may be placed by their legal representatives, in accordance with the law. Orders can also be placed by legal entities (final consumers), through their legal representatives.
Http://www.caviar-cream.com/ ensures, through its website and/or via email, the pre-contractual, ie before the completion of the order deposit, complete, accurate, and clear information to the consumer, for the following, as defined in article 3 case B of the Code of Consumer Ethics for Electronic Commerce (ΥΑ 31619οικ / 15-3-2017, ΦΕΚ Β΄969 / 2017) namely:
1. Full company name, registered office, postal address, VAT number, contact telephones/email address.
2. Registration number in GEMI.
iii. Main features of the products it sells and the quality of the services provided (eg the total price including VAT or other taxes, shipping costs, or any costs of returning the product any additional charges, the method of delivery, the duration of the offer or price, terms and methods of payment, guarantees, product size-dimensions), as well as for the means of payment.
1. Availability of services and products and the deadline within which the supplier undertakes to deliver the goods or provide the services.
n. Characteristics of charges, possible discount packages, or special offers.
1. Terms of withdrawal from the contract as well as the termination or cancellation of the contract.
vii. The possibility of out-of-court settlement of their disputes and information about the recognized bodies of alternative dispute resolution of consumers, which the suppliers commit or are obliged to use for the settlement of the disputes. In the absence of such a commitment or obligation, the suppliers must specify whether they will make use of the relevant bodies.
viii. The possibility for electronic alternative dispute resolution.
1. The terms of after-sales service, any commercial guarantees (content, duration, and extent of territorial validity), and the seller's liability for real defects and lack of agreed properties, according to articles 534 et seq.
2. The possible need for frequent maintenance of the products or the existence of spare parts at a very high cost in relation to the current price of these products.
3. The purpose of the processing, the recipients or the categories of recipients of the data, and the existence of the right of access and objection.
xii. The codes of conduct or any credentials that bind them.
xiv. The above information to the consumer must be understandable, legal, true, up to date, easily accessible to all, including people with disabilities, and verifiable and must be in Greek and optionally in another language.


The contract of sale of products between http://www.caviar-cream.com/ and the consumer from the online store http://www.caviar-cream.com/, is a contract of sale at a distance and is drawn up according to: (a) order from the consumer, which is mutually accepted as a proposal to purchase the products mentioned in the order and (b) acceptance of this order by http://www.caviar-cream.com/ by sending a relevant e-mail to the consumer. Http://www.caviar-cream.com/ has the right to accept or refuse to accept an order, without having to justify its refusal and without any liability to the consumer or third parties. In case http://www.caviar-cream.com/ does not confirm, as above, the acceptance of the order within three (3) working days, it will be considered that it has rejected it.
The submission of a valid order requires a) the submission of all the necessary information for the conclusion of the contract of sale, b) the unconditional acceptance of all the terms of the contract of sale, regarding the products sold, the price, the shipping costs, the manner, the time and place of delivery of the products sold and c) the unconditional acceptance of these terms of use, which are an integral part of the contract under preparation.


9. METHODS OF PAYMENT


9.1.Credit / debit card
By selecting this payment method you will be transferred to a secure transaction environment of the partner bank Alpha Bank.
We confirm that our company does not receive any information about your credit card.

9.2.Cash on delivery
The method of payment by cash on delivery is available only for purchases within Greece. For those who prefer this method, the products are received (at the address you stated) through the courier company (speedex courier), with which we work, and you pay the price of your order at the moment of receipt. Your order has a delivery time of four (2-6) working days. With extra cash on a delivery charge of 1.80 euros.

9.3.PayPal


10. COST OF SHIPPING OF PRODUCTS

Hellas:
For orders, the shipping cost is from 3 to 6.5 euros to 2kg depending on the area you are in and then there is a surcharge of 1 euro for each additional kilo.
Shipments of products are made through the cooperating courier company Speedex couriers (and its partners).
Europe:
Shipping abroad is done by DHL courier and delivery times are indicative and refer to working days. They may also differ depending on the accessibility of the place of receipt. Shipping costs depend on the weight of the products you have added to your cart and the courier service you want. In any case, you are informed by our eshop before completing your order.

Returns & Cancellations
order cancellation
To cancel your order you can send an e-mail to [email protected] or call us at 210-9815703

In case you have already paid for your order and your order has not been placed with the courier company, then we will immediately refund the corresponding monetary value, in the same way, you made your transaction (credit card, bank account deposit). , etc.)

In case your order has been placed with the courier company, then the refund of the canceled order will be made in the same way you made your transaction (credit card, bank deposit, etc.), as soon as products are returned to our company.


Product returns within 14 days If you change your mind, you can return the products you ordered within 14 days. To request a product return you can send an e-mail to [email protected] or call us at 2109815703
The return of the products is always done at your own expense of the transport fares. The way of returning the returned products is your choice.

The request for the return of products is activated on the date of notification to the company via e-mail or by phone. The products you want to return should be in excellent condition, with closed packaging, all labels, and tags on them, and accompanied by the appropriate document. In case you open the package of the product you should make sure to return it in perfect condition. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you return them with the above terms of return.

In case they are not returned within 14 days or you do not announce your intention to return products, then the company may not accept any return or replacement of the product. In any case, the maximum return period for replacement may not be extended beyond forty (14) calendar days from the date of receipt.
In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.