To cancel your order you can send an e-mail to [email protected] or call us at 210-9815703
In case you have already paid for your order and your order has not been placed with the courier company, then we will immediately refund you the corresponding monetary value, in the same way, you made your transaction (credit card, bank deposit), etc.)
In case your order has been placed with the courier company, then the refund of the canceled order will be made in the same way as you made your transaction (credit card, bank deposit, etc.), as soon as products are returned to our company.
Product returns within 14 days
If you change your mind, you can return the products you ordered within 14 days. To request a product return you can send an e-mail to [email protected] or call us at 2109815703
The return of the products is always done at your own expense of the transport fares. The way of returning the returned products is your choice.
The request for the return of products is activated on the date of notification to the company by e-mail or by phone. The products you want to return should be in excellent condition, with closed packaging, all labels, and tags on them, and accompanied by the appropriate document. In case you open the product packaging you must make sure to return it in perfect condition. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you return them with the above terms of return.
In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.
In case they are not returned within 14 days or you do not announce your intention to return products, then the company may not accept any return or replacement of the product. In any case, the maximum return period for replacement may not be extended beyond forty (14) calendar days from the date of receipt.